Terms of Use

These Terms and Conditions govern purchases made through mistoriah.com (“Mistoriah”), an online store operated by Chengdu Yujun Tongxing Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Chengdu Yujun Tongxing Trading Co., Ltd., subject to these Terms and the policies published on our website.

These Terms of Use govern your access to and use of mistoriah.com, including its content, features, products, and services.

Mistoriah is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Mistoriah and mistoriah.com are operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Mistoriah is an online retail store operated by Chengdu Yujun Tongxing Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through mistoriah.com.

By accessing or using our website, you agree to these Terms of Use and the policies published on our website. If you do not agree, please discontinue use of the website.

Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to use our website or purchase our products.

If you use the website on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

Permitted Use

You may use our website only for lawful, personal, and non-commercial purposes.

You may not:

  • Use the website for unlawful, fraudulent, or unauthorized activities

  • Attempt to gain unauthorized access to the website or its systems

  • Introduce viruses, malicious code, or harmful technologies

  • Interfere with the website’s security, performance, or operation

  • Collect information about other users without authorization

  • Copy or commercially exploit website content without permission

Account Information

If you create an account, you must provide accurate information and protect the confidentiality of your login credentials.

You are responsible for activities conducted through your account. Please notify us promptly if you suspect unauthorized access or use.

Product Information

Mistoriah offers a curated selection of car and bathroom fragrance products.

We make reasonable efforts to display product descriptions, ingredients or materials, dimensions, colors, fragrances, prices, and images accurately. Minor differences may occur because of photography, screen settings, manufacturing variations, packaging updates, or the characteristics of fragrance products.

Fragrance strength and duration may vary depending on temperature, airflow, humidity, room size, usage, and individual scent perception.

We may correct errors or update product information, prices, and availability when necessary.

Product Use and Safety

Customers must follow all instructions and safety information provided with each product.

Keep fragrance products away from children, pets, food, flames, heat sources, and direct sunlight. Do not ingest fragrance liquids, and avoid contact with the eyes, skin, vehicle surfaces, furniture, fabrics, and other sensitive materials.

Car fragrance products must be securely installed and must not obstruct visibility, airbags, vehicle controls, or safe driving. Bathroom fragrance products should be placed securely in a suitable, ventilated location and protected from excessive water or heat.

Discontinue use if irritation, leakage, damage, or another safety concern occurs.

Purchases

To make a purchase, select the product and available options on mistoriah.com, add it to your cart, and complete payment through checkout.

Purchases are also subject to our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other applicable policies.

We may refuse or cancel an order because of payment issues, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If a canceled order has already been charged, an eligible refund will be issued to the original payment method.

Shipping, Returns, and Refunds

Order processing, delivery estimates, shipping fees, fulfillment information, and tracking procedures are explained in our Shipping Policy.

To request a return, contact service@mistoriah.com with your order number and reason for the return before sending any product back. Returns and refunds are subject to our Return & Refund Policy.

Approved refunds will be issued to the original payment method after the eligible returned product has been received and inspected, within the timeframe stated in our Return & Refund Policy.

Intellectual Property

All website content, including the Mistoriah brand name, logos, text, images, graphics, designs, and other materials, is owned by or licensed to Mistoriah and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, or commercially use this content without prior written permission.

User Content

If you submit reviews, comments, images, or other content, you confirm that you have the necessary rights to provide it and that it does not violate applicable law or third-party rights.

You grant us permission to use, reproduce, display, and distribute submitted content for operating, promoting, and improving our business, subject to applicable law.

Third-Party Services and Links

Our website may contain links, tools, or services provided by third parties. We do not control and are not responsible for their content, availability, security, privacy practices, or policies.

Your use of third-party services may be subject to their own terms and policies.

Disclaimer

We make reasonable efforts to maintain accurate information and reliable website access. However, we do not guarantee that the website will always be uninterrupted, secure, or error-free.

The website and its content are provided on an “as available” basis to the extent permitted by applicable law.

Limitation of Liability

To the extent permitted by applicable law, Chengdu Yujun Tongxing Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses resulting from your access to or use of the website.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Suspension or Termination

We may restrict or terminate access to the website if you violate these Terms, misuse our services, interfere with website operations, or engage in unlawful or harmful conduct.

Provisions that should reasonably continue after termination will remain effective.

Changes to These Terms

We may update these Terms of Use to reflect changes to our website, services, business practices, or legal obligations.

Updated Terms become effective when published on the website. The “Last updated” date will indicate when the latest revision was made.

Governing Law

These Terms are governed by applicable laws, without limiting any mandatory consumer rights available under the laws of your place of residence.

Contact Us

If you have questions about purchasing, delivery, returns, refunds, these Terms of Use, product use, or an order problem, please contact us:

Brand Name: Mistoriah
Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.
Registered Address: Room 14 (Self-Assigned No. 105), 8th Floor, Unit 4, Building 67, No. 2917, South Section of Tianfu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China
Email: service@mistoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.