Terms and Conditions
These Terms and Conditions govern purchases made through mistoriah.com (“Mistoriah”), an online store operated by Chengdu Yujun Tongxing Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Chengdu Yujun Tongxing Trading Co., Ltd., subject to these Terms and the policies published on our website.
Overview
These Terms and Conditions govern your access to and use of mistoriah.com and any purchases made through our online store.
Mistoriah is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.
Throughout these Terms, “Mistoriah,” “we,” “us,” and “our” refer to Chengdu Yujun Tongxing Trading Co., Ltd.
Mistoriah is an online retail store operated by Chengdu Yujun Tongxing Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through mistoriah.com.
By using our website or placing an order, you agree to these Terms and the policies referenced on our website. If you do not agree, please discontinue use of the website.
Eligibility and Acceptable Use
You must be legally capable of entering into a binding agreement in your jurisdiction to use our website or make a purchase.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not introduce malicious code or interfere with the website’s security, performance, or operation.
Product Information
Mistoriah offers a curated selection of car and bathroom fragrance products.
We make reasonable efforts to display product descriptions, ingredients or materials, dimensions, colors, fragrances, prices, and images accurately. However, minor differences may occur because of photography, screen settings, manufacturing variations, packaging updates, or the characteristics of fragrance products.
Fragrance strength and duration may vary depending on temperature, airflow, humidity, room size, usage, and individual scent perception.
We may correct errors or update product information, prices, and availability when necessary.
Product Use and Safety
Customers must follow all instructions and safety information provided with each product.
Keep fragrance products away from children, pets, food, flames, heat sources, and direct sunlight. Do not ingest fragrance liquids, and avoid contact with the eyes, skin, vehicle surfaces, furniture, fabrics, and other sensitive materials.
Car fragrance products must be securely installed and must not obstruct visibility, airbags, ventilation controls, pedals, steering, or safe driving. Bathroom fragrance products should be placed securely in a suitable, ventilated location and protected from excessive water or heat.
Discontinue use if irritation, leakage, damage, or another safety concern occurs.
Orders
To place an order, select the product and available options on mistoriah.com, add it to your cart, and complete payment through checkout.
An order confirmation acknowledges receipt of your order but does not guarantee final acceptance.
We may refuse or cancel an order because of payment failure, suspected fraud, inventory shortages, pricing errors, shipping restrictions, or other reasonable circumstances. If payment has already been collected for a canceled order, an eligible refund will be issued to the original payment method.
Prices and Payment
Product prices, shipping charges, taxes, discounts, and the final order total will be displayed during checkout before payment is completed.
You agree to provide accurate and complete payment, billing, shipping, and contact information. Payments may be processed by third-party payment providers and remain subject to their applicable terms.
Shipping and Delivery
Order processing, shipping methods, estimated delivery times, fulfillment information, tracking procedures, and applicable charges are explained in our Shipping Policy.
Your order will be delivered to the shipping address provided during checkout. Once available, tracking information will be sent to the email address provided with your order.
Delivery dates are estimates and may be affected by carrier operations, customs processing, weather, public holidays, incorrect addresses, remote destinations, or other circumstances beyond our reasonable control.
Returns and Refunds
Returns, exchanges, cancellations, damaged products, and refunds are handled according to our Return & Refund Policy.
To request a return, contact service@mistoriah.com with your order number and reason for the return before sending any product back. Returned products must satisfy the eligibility requirements stated in that policy.
Approved refunds will be issued to the original payment method after the eligible returned product has been received and inspected, within the timeframe stated in our Return & Refund Policy.
Intellectual Property
All website content, including text, product images, graphics, logos, designs, and other materials, is owned by or licensed to Mistoriah and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
Third-Party Services and Links
Our website may contain services, tools, or links provided by third parties, including payment providers, shipping carriers, and technology providers.
We are not responsible for third-party websites, content, privacy practices, availability, security, or transactions. Your use of third-party services may be subject to separate terms and policies.
Disclaimer and Limitation of Liability
To the extent permitted by applicable law, our website and products are provided without warranties beyond those expressly stated on the website.
Chengdu Yujun Tongxing Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where liability cannot legally be excluded.
Nothing in these Terms excludes or limits consumer rights or liabilities that cannot lawfully be excluded.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Mistoriah and Chengdu Yujun Tongxing Trading Co., Ltd. from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
Changes to These Terms
We may update these Terms when necessary to reflect changes to our services, business practices, or legal obligations.
The revised version will become effective when published on our website. The “Last updated” date will indicate when the latest revision was made.
Governing Law
These Terms are governed by applicable laws, without limiting any mandatory consumer rights available under the laws of your place of residence.
Contact Us
If you have questions about purchasing, delivery, returns, refunds, these Terms and Conditions, product use, or an order problem, please contact us:
Brand Name: Mistoriah
Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.
Registered Address: Room 14 (Self-Assigned No. 105), 8th Floor, Unit 4, Building 67, No. 2917, South Section of Tianfu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China
Email: service@mistoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.