Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Mistoriah collects, uses, shares, and protects personal information when you visit mistoriah.com, place an order, contact us, or use our services.

Mistoriah is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Mistoriah is an online retail store operated by Chengdu Yujun Tongxing Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through mistoriah.com.

Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name, email address, phone number, and shipping address

  • Account and login information

  • Order, billing, payment, and transaction details

  • Customer service messages, reviews, and other communications

  • Device, browser, IP address, and approximate location information

  • Website activity and information collected through cookies

  • Marketing and communication preferences

Payment information may be processed directly by our payment providers. We generally do not directly store complete payment-card numbers or security codes.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically when you browse or use our website

  • From payment processors, shipping carriers, fulfillment partners, and other service providers

  • From advertising or analytics partners where permitted by law

How We Use Information

We may use personal information to:

  • Process payments and fulfill orders

  • Arrange shipping and provide tracking updates

  • Manage returns, refunds, and customer service requests

  • Operate, maintain, and improve our website

  • Personalize content and measure website performance

  • Detect fraud, misuse, and security threats

  • Send service-related or marketing communications

  • Comply with legal, tax, accounting, and regulatory obligations

Where required by law, we will obtain consent before sending marketing communications. You may unsubscribe using the link provided in those messages.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, prevent fraud, and support advertising activities.

You may manage cookies through your browser settings or the privacy controls available on our website. Disabling certain cookies may affect website functionality.

How We Share Information

We may share personal information with:

  • Website hosting and technology providers

  • Payment processors and fraud-prevention providers

  • Warehouses, fulfillment partners, shipping carriers, and customs authorities

  • Customer service, analytics, marketing, and advertising providers

  • Professional advisers, regulators, or government authorities

  • Parties involved in a merger, acquisition, financing, or transfer of business assets

We share information only as reasonably necessary for the purposes described in this Policy or as required by law.

Advertising and Analytics

We may work with analytics and advertising partners to understand website use, measure campaign performance, and display relevant advertising.

Depending on your location, certain activities may be considered targeted advertising or the sale or sharing of personal information. Where required by law, you may opt out through our website privacy controls or by contacting us.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

International Data Transfers

Your personal information may be processed or stored outside your country of residence by us or our service providers. Where required by applicable law, appropriate safeguards will be used for international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access or correct your personal information

  • Request deletion of certain information

  • Obtain a portable copy of certain information

  • Restrict or object to certain processing activities

  • Opt out of targeted advertising or certain profiling activities

  • Opt out of the sale or sharing of personal information, where applicable

  • Withdraw consent where processing is based on consent

  • Appeal a decision regarding a privacy request, where applicable

These rights may be subject to identity verification, legal exceptions, and other limitations permitted by law.

To submit a request, email service@mistoriah.com with the subject line “Privacy Request.” Please describe your request and provide sufficient information for us to verify your identity.

Children’s Privacy

Our website and services are not directed to children who are not legally permitted to make online purchases or provide consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has improperly provided personal information, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy, security, or content practices. Please review the privacy policies of third parties before providing personal information.

Purchases, Delivery, Returns, and Refunds

To purchase a product, select the item and available options on mistoriah.com, add it to your cart, and complete payment at checkout.

Your order will be delivered to the shipping address provided during checkout. Order confirmation and available tracking information will be sent by email.

To request a return, email service@mistoriah.com with your order number and reason for the return before sending any product back. Returns must comply with our Return & Refund Policy.

Approved refunds will be issued to the original payment method after the eligible returned product has been received and inspected.

If you experience any problem with your order, delivery, return, or refund, please contact service@mistoriah.com.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised Policy will become effective when published on our website, and the “Last updated” date will show when the latest revision was made.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Brand Name: Mistoriah
Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.
Registered Address: Room 14 (Self-Assigned No. 105), 8th Floor, Unit 4, Building 67, No. 2917, South Section of Tianfu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China
Email: service@mistoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.