Return & Refund Policy

Last updated: September 27, 2026

This Return & Refund Policy applies to purchases made through mistoriah.com.

Mistoriah is owned and operated by Chengdu Yujun Tongxing Trading Co., Ltd.

Purchasing and Receiving Your Order

To purchase a product, select the item and available options on mistoriah.com, add it to your cart, and complete payment at checkout. An order confirmation will be sent to the email address provided during checkout.

Your order will be delivered to the shipping address you provide. Available tracking information will be sent by email after the order has shipped.

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

Your return request must be submitted within this 30-day period. Requests made after the return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return, a product must be:

• Unused, unopened, and undamaged

• In its original condition with the protective seal intact

• Returned with its original packaging, labels, accessories, and instructions

• Free from leakage, contamination, alteration, or other signs of use

• Accompanied by an order number or other proof of purchase

Products that do not meet these conditions may not qualify for return.

Because fragrance preference is personal, dissatisfaction with a scent does not by itself mean that a product is defective. An unopened product may still qualify for a preference-based return if it meets all other eligibility requirements.

Personalized, customized, clearance, or final-sale products may have additional return restrictions. Any applicable restriction will be clearly stated on the product page or before purchase.

How to Request a Return

To request a return, email service@mistoriah.com within the applicable return period and provide:

• Your order number

• The product you wish to return

• The reason for the return

• Clear photographs or videos, where relevant

Our customer service team will review your request and provide return authorization and instructions.

Do not send a product back before receiving authorization. Unauthorized returns may be delayed or rejected.

Return Address

Please do not send returns to our registered business address.

Once your return request has been approved, our customer service team will provide the appropriate return warehouse address and detailed return instructions.

Returns sent to an incorrect or unauthorized address may be delayed or rejected.

Return Shipping Costs

Preference-Based Returns

Customers are responsible for return shipping costs when returning an eligible product because of:

• A change of mind

• A fragrance preference

• Ordering the wrong product or fragrance

• Another preference-based reason

Original shipping charges are generally non-refundable for preference-based returns.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

Damaged, Defective, Leaking, or Incorrect Products

If a product arrives damaged, defective, leaking, incorrect, or materially different from its description, contact us promptly with your order number and clear photographs or videos.

After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

If a return is required because of our error or a qualifying product issue, Mistoriah will provide a prepaid return label or reimburse reasonable return shipping costs according to the instructions provided by our customer service team.

Non-Returnable Products

The following products generally cannot be returned:

• Opened, used, altered, damaged, leaking, or contaminated products

• Products with a broken or removed protective seal

• Products without their original packaging, labels, accessories, or instructions

• Products damaged through misuse, improper storage, heat exposure, or failure to follow usage instructions

• Personalized or customized products

• Clearance or final-sale products clearly marked as non-returnable before purchase

• Gift cards

• Products returned after the 30-day return period

These restrictions do not affect any mandatory rights available under applicable consumer law.

Exchanges

To request a different product or fragrance, email service@mistoriah.com within the 30-day return period.

Exchanges are subject to return eligibility and product availability. If a direct exchange is unavailable, you may be asked to return the original product for a refund and place a new order.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment preparation.

We do not charge a cancellation fee for an order successfully canceled before shipment.

Return Inspection

We will notify you after the returned product has been received and inspected.

If the return meets the eligibility requirements, it will be approved for a refund. If a return cannot be accepted, we will explain the reason and provide any available options.

We do not charge a restocking fee for eligible returns accepted under this Policy.

Refund Method and Timing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If an approved refund has not appeared after your payment provider’s normal processing period, contact your bank or payment provider first. If the refund remains missing, email service@mistoriah.com with your order number.

Contact Us

If you have questions about purchasing, delivery, returns, exchanges, damaged products, cancellations, or refunds, please contact us:

Brand Name: Mistoriah
Company Name: Chengdu Yujun Tongxing Trading Co., Ltd.
Registered Address: Room 14 (Self-Assigned No. 105), 8th Floor, Unit 4, Building 67, No. 2917, South Section of Tianfu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China
Email: service@mistoriah.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1-2 business days.